As technology advances, so do guest expectations. A modern Property Management System must offer features that ensure smooth internal operations while improving the guest journey. Here are the most important features to look for:
- Online Booking Engine
Direct bookings are more important than ever. A modern PMS should include an integrated booking engine that allows guests to book rooms in real-time on your website without additional commission fees.
- Channel Manager
Synchronize room availability and rates across OTAs like Booking.com, Expedia, and Airbnb. A good PMS should update these platforms in real-time to prevent double bookings and lost revenue.
- Housekeeping Management
Track room status, schedule cleaning, and manage housekeeping teams efficiently—all from the PMS dashboard.
- Mobile Accessibility
In today’s fast-paced environment, mobile-first PMS platforms allow hotel owners and staff to manage operations on the go.
- Reporting and Analytics
Advanced reporting tools help you analyze occupancy, revenue, ADR (Average Daily Rate), and guest behavior—crucial for making data-driven decisions.
- Guest Communication Tools
Automated emails, SMS notifications, and in-app messaging improve pre-arrival communication, in-stay engagement, and post-departure feedback collection.