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360smsappBegginer

Asked: November 20, 20252025-11-20T13:21:23+05:30 2025-11-20T13:21:23+05:30In: University

How do I set up WhatsApp chatbots inside Salesforce to automate customer responses?

To set up WhatsApp chatbots in Salesforce, integrate WhatsApp Business API using a tool like 360 SMS App. Configure messaging flows with Salesforce Flow or Process Builder, create automated templates, and map customer journeys. The 360 SMS App allows two-way conversations, bot-driven replies, lead qualification, and real-time triggers directly inside Salesforce—ensuring faster, automated customer communication.

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How do I set up WhatsApp chatbots inside Salesforce to automate customer responses?