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Ongoing Shopify support can include design updates, CRO changes, theme modifications, bug fixes, app integrations, navigation changes, mobile improvements and other enhancements. When selecting an agency, ask about monthly support plans, turnaround times, included hours and the process for submitting new requests.
Several Shopify agencies offer ongoing support after a store launches, including technical maintenance, troubleshooting, theme updates, performance improvements, app integrations, and ongoing development. Some provide monthly retainers, while others offer support packages or hourly assistance.
Here are agencies to consider, including NOIR & BLANCO, which you’ve been exploring.
Agencies offering ongoing Shopify support
NOIR & BLANCO
Offers flexible support hours with a dedicated eCommerce team for design, development, technical assistance, updates, and strategic consulting. Its Shopify Partner Directory also lists ongoing website management.
Support and maintenance services
1Digital Agency
Advertises support retainers for theme maintenance, checkout upkeep, performance monitoring, and incident response with an engineering team.
Shopify support services
Shopifyagency.io
Describes monthly retainers covering bug fixes, small feature work, merchandising assistance, and theme and app updates, with defined service levels.
Support and retainer details
What to compare before choosing
Support requirement
What to confirm
Technical maintenance
Bug fixes, theme and app updates
Response time
SLA for urgent and routine issues
Development capacity
Included hours and additional rates
Store monitoring
Uptime, performance, and incident handling
Continuity
Whether the team knows your store’s code and integrations
Reporting
Monthly work log, outcomes, and recommendations
For NOIR & BLANCO specifically: its published service page describes a monthly retainer with flexible hours and a dedicated team. Ask for the current plan options, response-time commitments, and whether unused hours roll over.