What should merchants check first during troubleshooting?

During troubleshooting, merchants should first identify the exact problem and check the simplest possible causes before making major changes.

For a Shopify domain or storefront issue, a good starting point is:

• Confirm the domain and URL are correct.
• Check whether the issue occurs on another browser or device.
• Test in a private/incognito window to rule out browser cache.
• Check the domain’s DNS settings and connection status in Shopify.
• Look for Shopify status or service issues if the problem affects multiple users.
• Review any recent changes to domains, themes, apps, or settings.

Starting with these basic checks helps isolate the cause before moving to more advanced troubleshooting.