What is order tracking?

Order tracking is the process of monitoring an order’s status and movement from the time it is placed until it is delivered. In B2B eCommerce, it helps buyers and sellers know where an order is, what stage it has reached, and when it is expected to arrive.

Order tracking can show stages such as:

• Order placed: The purchase has been received.
• Order processing: The business is preparing the order.
• Packed: Products have been packaged for shipment.
• Shipped: The order has been handed to a carrier.
• In transit: The shipment is moving toward its destination.
• Out for delivery: The carrier is attempting delivery.
• Delivered: The buyer has received the order.
• Delayed or backordered: Some products may require additional time.

Example: A B2B buyer orders 2,000 units of packaging material. Through order tracking, the buyer can see when the order is confirmed, packed, shipped, and delivered, along with the shipment’s tracking information.

Order tracking can integrate with eCommerce platforms, ERP systems, warehouses, 3PL providers, and shipping carriers. Accurate and timely tracking information helps businesses coordinate inventory, fulfillment, customer service, and delivery expectations.