Can Shopify support help with locked accounts?

For Shopify billing access, a user needs the appropriate billing-related permissions assigned to their role.

Depending on the organization’s setup, billing permissions can allow users to:

• View billing information and invoices
• Manage or review payment methods
• Access subscription and billing details
• Manage certain store charges and plan-related settings

Only users with the necessary billing permissions should have access to sensitive financial settings. The exact permissions available can vary by Shopify plan and whether the store is managed through a Shopify organization.