Yes, merchants can process refunds directly from the Shopify POS app.Yes, merchants can process refunds directly from the Shopify POS app.
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Yes. Shopify POS can process refunds.
Merchants can issue full or partial refunds directly from the Shopify POS app for in-person orders, and refunds are recorded in the order history and reporting.
Shopify POS refund capabilities include:
Full refunds
Partial refunds
Refunds to the original payment method (when supported by the payment provider)
Cash refunds
Gift card or store credit refunds (depending on the store setup)
Restocking returned items
Recording refund reasons and transaction history
When a refund is processed, Shopify can also update inventory automatically if the returned item is restocked, helping keep inventory accurate across retail locations and online sales channels.