Can Shopify help resolve unauthorized email use?

Yes. Shopify Support can help with account-access issues involving an unauthorized or compromised email address, although the recovery process depends on the circumstances.

If someone has gained unauthorized access, the user should:

• Secure the email account first by changing its password and enabling two-step authentication.
• Change the Shopify account password if they can still sign in.
• Review users, permissions, and account activity for unauthorized changes.
• Contact Shopify Support if they can’t access the account or believe it has been compromised.
• Avoid sharing passwords or authentication/recovery codes with anyone.

Shopify may require identity or account ownership verification before helping restore access to a compromised account.