Can merchants use third-party email hosting?

Yes. Shopify merchants can use third-party email hosting with a custom domain.

For example, a merchant can use services such as Google Workspace or Microsoft 365 to host email addresses like hello@example.com.

To set this up, merchants generally need to configure the domain’s DNS records, particularly the required MX records provided by the email hosting provider.

Shopify doesn’t provide traditional email hosting for custom-domain mailboxes, so merchants who want branded email addresses typically use a third-party email provider.