Yes, claims can be submitted directly from Shopify admin.
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Yes, Shopify can support insurance claims for shipments, but the exact process depends on the shipping carrier or shipping insurance service being used.
Merchants may be able to submit claims for issues such as:
If shipping insurance is provided through a supported Shopify shipping service, merchants can manage eligible claims through the relevant Shopify or carrier workflow. For third-party shipping insurance, the claim is generally submitted through the insurance provider or carrier’s system.
Shopify itself doesn’t automatically insure every shipment, so merchants should check the carrier, shipping service, and insurance coverage associated with the order.