Are paid themes refundable?

Generally, paid Shopify themes are not refundable once purchased. Shopify’s Theme Store terms typically treat theme purchases as final, so merchants should preview and test a paid theme before buying.

Merchants can:

• Add a paid theme to their store and preview/customize it before purchasing.
• Test its design and features with their products and content.
• Contact Shopify Support if there is a specific issue or exceptional circumstance involving a purchase.

Refund eligibility can depend on the purchase method and applicable Shopify terms.