The POS smart grid is the customizable home screen in the Shopify POS app that displays tiles for the actions, products, collections, and workflows that staff use most often.

It allows merchants to organize the POS interface so employees can access common tasks with a single tap.

Typical smart grid tiles include:

• Products or product collections

• Discounts

• Gift cards

• Customer lookup

• Local pickup orders

• Ship-to-customer orders

• Returns and exchanges

• Apps and POS extensions

• Custom workflows or shortcuts

Merchants can add, remove, rearrange, and customize these tiles for different retail locations or business needs. The smart grid helps speed up checkout, reduce training time for staff, and make frequently used POS functions easier to access.

A Staff PIN in Shopify POS is a unique numeric code assigned to a staff member that allows them to securely log in to the Shopify POS app and perform actions based on their assigned permissions.

Each employee can have their own PIN, which helps identify who is using the POS system at any given time.

With a Staff PIN, merchants can:

• Track sales by employee

• Monitor discounts, refunds, and returns

• Control access to POS features

• Assign role-based permissions

• Maintain an audit trail of staff activity

• Improve security by requiring authentication before using the POS

For example, a cashier might have permission to process sales and returns, while a manager’s PIN could allow additional actions such as issuing refunds, changing prices, or managing staff settings.

In short, a Staff PIN is a secure employee login code used to identify staff members and control what they can do in Shopify POS.

Yes. Shopify POS supports discounts.

Merchants can apply discounts directly during checkout in the Shopify POS app. Discounts can be applied to individual items or to the entire order.

Shopify POS supports several discount types, including:

• Percentage discounts (for example, 10% off)

• Fixed amount discounts (for example, ₹500 off)

• Item-specific discounts

• Order-wide discounts

• Automatic discounts (when configured in Shopify)

• Discount codes that can be entered or selected at checkout

Discounts applied through Shopify POS are synchronized with Shopify reporting and order records, making it easy to track promotions across both online and in-person sales channels.

Yes. Shopify POS supports multiple locations.

Shopify allows merchants to create and manage multiple retail stores, warehouses, pop-up shops, and fulfillment locations within the same Shopify store. Each location can have its own inventory, staff, and sales activity.

With multi-location support, merchants can:

• Track inventory separately at each location

• Sell from different retail stores

• Transfer inventory between locations

• Fulfill orders from the most appropriate location

• View sales and reports by location

• Manage staff permissions for specific locations

• Offer local pickup from selected stores

Shopify POS automatically updates inventory at the location where a sale occurs, helping keep stock levels accurate across all locations and sales channels.

Yes. Shopify POS can ship products to customers.

If a customer is shopping in a physical store but wants an item shipped to their home, staff can create a ship-to-customer order directly from Shopify POS. The order is processed through Shopify and can be fulfilled from the appropriate location.

This is useful when:

• A product is out of stock at the store location

• The customer prefers home delivery

• Large or bulky items are easier to ship

• The merchant wants to complete the sale without requiring the customer to purchase online later

Shopify POS can collect the customer’s shipping address, calculate shipping options (based on the store’s shipping settings), and send the order into Shopify’s fulfillment workflow. Inventory is updated accordingly, and the customer can receive shipping confirmations and tracking information through Shopify’s order system.