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Salesforce Service Cloud telephony integration streamlines customer support by connecting voice communication directly with CRM workflows. One of the key features is automatic call logging, where inbound and outbound calls are recorded and saved against customer records for complete ...
VoIP Salesforce Integration significantly boosts sales team ...
To set up WhatsApp chatbots in Salesforce, integrate WhatsApp Business API using a tool like 360 SMS App. Configure messaging flows with Salesforce Flow or Process Builder, create automated templates, and map customer journeys. The 360 SMS App allows ...
