NOIR & BLANCO COMMUNITY
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Why are customer accounts required?
Customer accounts are required for Shopify B2B because they allow businesses to identify customers, assign them to companies and locations, provide customer-specific pricing and catalogs, manage permissions, and enable features such as order history, reordering, and payment terms.
Can B2B customers reorder past purchases?
Yes. Shopify B2B customers can reorder past purchases using their order history and reorder features, making repeat and recurring business purchases faster and more convenient.
What is a purchase order number?
A purchase order (PO) number is a unique reference number assigned by a business to a purchase order. It helps track, manage, and reconcile orders, invoices, payments, and procurement records within the company.
Can customers enter PO numbers?
Yes. Shopify B2B customers can enter purchase order (PO) numbers during checkout or ordering workflows, allowing businesses to reference their internal purchasing and accounting processes.
Does Shopify B2B support self-serve returns?
Yes. Shopify B2B supports self-serve returns through customer accounts, allowing eligible business customers to request returns and track their return status online, depending on the merchant’s return settings and configuration.
Can businesses track return requests?
Yes. Businesses can track return requests in Shopify, allowing merchants to monitor return statuses, manage customer return workflows, and process refunds or exchanges as needed.
What is company account request functionality?
Company account request functionality allows prospective B2B customers to submit a request for a business account through a Shopify storefront. Merchants can review the request and approve or create a company account before granting access to B2B pricing, catalogs, and purchasing features.
Company account request functionality allows prospective B2B customers to submit a request for a business account through a Shopify storefront. Merchants can review the request and approve or create a company account before granting access to B2B pricing, catalogs, and purchasing features.
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