1. Asked: May 18, 2026In:

    What permissions do apps request?

    Pramendra Yadav
    Pramendra Yadav Enlightened Founder @ NOIR & BLANCO

    Shopify apps request permissions, called access scopes, that determine what store data and resources they can access or modify. The scopes depend on what the app needs to do. Common permissions can include access to: Products and inventory. Orders and fulfillment information. Customer data. Store seRead more

    Shopify apps request permissions, called access scopes, that determine what store data and resources they can access or modify. The scopes depend on what the app needs to do.

    Common permissions can include access to:

    • Products and inventory.
    • Orders and fulfillment information.
    • Customer data.
    • Store settings and configuration.
    • Discounts.
    • Locations and shipping information.
    • Analytics or reports.
    • Other Shopify resources required by the app.

    Merchants should review these permissions during installation and make sure they are appropriate for the app’s purpose.

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  2. Asked: May 18, 2026In:

    Why should merchants review app permissions carefully?

    Pramendra Yadav
    Pramendra Yadav Enlightened Founder @ NOIR & BLANCO

    Merchants should review app permissions carefully to understand what data and store resources an app can access before installing it. This helps merchants: Protect customer and business data. Avoid granting unnecessary access. Understand what the app can view, create, or modify. Reduce privacy and sRead more

    Merchants should review app permissions carefully to understand what data and store resources an app can access before installing it.

    This helps merchants:

    • Protect customer and business data.
    • Avoid granting unnecessary access.
    • Understand what the app can view, create, or modify.
    • Reduce privacy and security risks.
    • Ensure the app’s permissions match its intended purpose.
    • Make better decisions about which third-party apps to trust.

    In short, merchants should follow the principle of least privilege: give an app only the access it needs to perform its intended function.

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  3. Asked: May 18, 2026In:

    Can apps access customer data?

    Pramendra Yadav
    Pramendra Yadav Enlightened Founder @ NOIR & BLANCO

    Yes. Shopify apps can access certain customer data when they have the appropriate permissions and API access. The specific data an app can access depends on the permissions (scopes) requested and approved. For example, an app may access: Customer names and contact details. Customer profiles and tagsRead more

    Yes. Shopify apps can access certain customer data when they have the appropriate permissions and API access. The specific data an app can access depends on the permissions (scopes) requested and approved.

    For example, an app may access:

    • Customer names and contact details.
    • Customer profiles and tags.
    • Order and purchase information.
    • Shipping addresses.
    • Other customer-related data needed for the app’s functionality.

    Merchants should review an app’s requested permissions and privacy practices before installing it. Apps should only access the data necessary to provide their functionality.

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  4. Asked: May 18, 2026In:

    What is personally identifiable information (PII) in Shopify apps?

    Pramendra Yadav
    Pramendra Yadav Enlightened Founder @ NOIR & BLANCO

    Personally identifiable information (PII) is information that can identify an individual customer, either directly or when combined with other information. Shopify apps may handle PII when they have the appropriate permissions. Examples can include: Customer names. Email addresses. Phone numbers. ShRead more

    Personally identifiable information (PII) is information that can identify an individual customer, either directly or when combined with other information. Shopify apps may handle PII when they have the appropriate permissions.

    Examples can include:

    • Customer names.
    • Email addresses.
    • Phone numbers.
    • Shipping or billing addresses.
    • Customer account information.
    • Order information linked to a specific customer.
    • IP addresses or other identifying technical information in some contexts.

    Apps should only access the customer data they need, protect it appropriately, and follow Shopify’s applicable privacy and data-protection requirements.

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  5. Asked: May 18, 2026In:

    Can merchants revoke app access to data?

    Pramendra Yadav
    Pramendra Yadav Enlightened Founder @ NOIR & BLANCO

    Yes. Merchants can revoke an app's access to their Shopify store data, typically by uninstalling the app. Uninstalling removes the app's authorization and prevents it from continuing to access the store through Shopify's app permissions. Merchants should also review an app's requested permissions beRead more

    Yes. Merchants can revoke an app’s access to their Shopify store data, typically by uninstalling the app. Uninstalling removes the app’s authorization and prevents it from continuing to access the store through Shopify’s app permissions.

    Merchants should also review an app’s requested permissions before installation and contact the app developer if they have questions about data retention or deletion after access is revoked.

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  6. Asked: May 18, 2026In:

    What happens after uninstalling an app?

    Pramendra Yadav
    Pramendra Yadav Enlightened Founder @ NOIR & BLANCO

    After uninstalling a Shopify app, the app is removed from the store and generally loses access to the store's Shopify data. Depending on the app, the following may happen: App functionality stops working. Recurring app charges are generally cancelled through Shopify. App-related code or theme changeRead more

    After uninstalling a Shopify app, the app is removed from the store and generally loses access to the store’s Shopify data.

    Depending on the app, the following may happen:

    • App functionality stops working.
    • Recurring app charges are generally cancelled through Shopify.
    • App-related code or theme changes may need to be removed separately.
    • Some app data may be retained or deleted according to the developer’s data-retention policies.
    • Integrations or workflows that depended on the app may stop working.

    Merchants should check the app’s documentation before uninstalling if they need to preserve data or clean up leftover code and settings.

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  7. Asked: May 18, 2026In:

    Can apps continue billing after store deactivation?

    Pramendra Yadav
    Pramendra Yadav Enlightened Founder @ NOIR & BLANCO

    Generally, app billing is tied to the Shopify store and the app subscription, but deactivating or closing a store doesn't necessarily mean every app-related charge is immediately cancelled. Merchants should: Review active app subscriptions before deactivating the store. Uninstall apps they no longerRead more

    Generally, app billing is tied to the Shopify store and the app subscription, but deactivating or closing a store doesn’t necessarily mean every app-related charge is immediately cancelled.

    Merchants should:

    • Review active app subscriptions before deactivating the store.
    • Uninstall apps they no longer need.
    • Check the app’s billing terms for any outstanding or external charges.
    • Contact the app developer if they see unexpected charges.

    For apps billed through Shopify, Shopify’s billing system handles the applicable charges, while externally billed services may have separate cancellation requirements.

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