NOIR & BLANCO COMMUNITY
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Must merchants log in before contacting a Partner?
Yes. Merchants typically must log in to their Shopify account before contacting a Shopify Partner through the Shopify Partner Directory, so Shopify can associate the inquiry with the merchant and facilitate communication.
Yes. Merchants typically must log in to their Shopify account before contacting a Shopify Partner through the Shopify Partner Directory, so Shopify can associate the inquiry with the merchant and facilitate communication.
See lessHow are inquiries delivered to Partners?
Inquiries are delivered to Shopify Partners as leads through the Shopify Partner Directory, where the Partner receives the merchant's inquiry and contact details so they can respond directly and discuss the project.
Inquiries are delivered to Shopify Partners as leads through the Shopify Partner Directory, where the Partner receives the merchant’s inquiry and contact details so they can respond directly and discuss the project.
See lessCan merchants specify their budget?
Yes. Merchants can specify their budget when submitting a lead or contacting a Shopify Partner, which helps Partners determine whether the project is a good fit and provide an appropriate proposal.
Can merchants describe their project goals?
Yes. Merchants can describe their project goals when submitting a lead or contacting a Shopify Partner, including the type of work needed, desired features, budget, timeline, and business objectives. This helps Partners understand the project and provide appropriate proposals.
Yes. Merchants can describe their project goals when submitting a lead or contacting a Shopify Partner, including the type of work needed, desired features, budget, timeline, and business objectives. This helps Partners understand the project and provide appropriate proposals.
See lessWhat happens after a Partner receives a lead?
After a Shopify Partner receives a lead, the Partner typically contacts the merchant directly to discuss the project, clarify requirements, timeline, budget, and scope of work, and determine whether they are a good fit before agreeing to work together.
After a Shopify Partner receives a lead, the Partner typically contacts the merchant directly to discuss the project, clarify requirements, timeline, budget, and scope of work, and determine whether they are a good fit before agreeing to work together.
See lessDoes Shopify manage project contracts?
No. Shopify does not manage project contracts between merchants and Shopify Partners. Contracts, scopes of work, timelines, pricing, and other project terms are negotiated and agreed upon directly between the merchant and the Partner.
No. Shopify does not manage project contracts between merchants and Shopify Partners. Contracts, scopes of work, timelines, pricing, and other project terms are negotiated and agreed upon directly between the merchant and the Partner.
See lessDoes Shopify manage Partner payments?
No. Shopify does not manage payments between merchants and Shopify Partners. Payment terms, pricing, invoicing, and payment methods are negotiated and handled directly between the merchant and the Partner.
No. Shopify does not manage payments between merchants and Shopify Partners. Payment terms, pricing, invoicing, and payment methods are negotiated and handled directly between the merchant and the Partner.
See lessAre Partner fees included on Shopify invoices?
No. Partner fees are not included on Shopify invoices. Payments for services provided by a Shopify Partner are arranged directly between the merchant and the Partner, separate from Shopify subscription or platform billing.
Can Partners request collaborator access?
Yes. Shopify Partners can request collaborator access to a merchant's Shopify store, allowing them to work on the store without needing the merchant's login credentials. The merchant controls whether to approve the request and what permissions the Partner receives.
Yes. Shopify Partners can request collaborator access to a merchant’s Shopify store, allowing them to work on the store without needing the merchant’s login credentials. The merchant controls whether to approve the request and what permissions the Partner receives.
See lessWhy should merchants define project requirements beforehand?
Merchants should define project requirements beforehand so they can clearly communicate their goals, budget, timeline, and desired features to Shopify Partners, making it easier to receive accurate proposals, compare Partners effectively, and ensure the project meets their business needs.
Merchants should define project requirements beforehand so they can clearly communicate their goals, budget, timeline, and desired features to Shopify Partners, making it easier to receive accurate proposals, compare Partners effectively, and ensure the project meets their business needs.
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