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We want to connect the people who have knowledge to the people who need it, to bring together people with different perspectives so they can understand each other better, and to empower everyone to share their knowledge.

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ajayEnlightened

Asked: June 8, 2026In: COMMERCE

What happens if a collaborator is inactive?

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Access may expire automatically after prolonged inactivity.

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ajayEnlightened

Asked: June 8, 2026In: COMMERCE

Can a merchant remove collaborator access later?

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Yes.

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ajayEnlightened

Asked: June 8, 2026In: COMMERCE

Is Shopify involved in negotiations?

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No.

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ajayEnlightened

Asked: June 8, 2026In: COMMERCE

Who determines project terms?

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The merchant and Partner together.

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ajayEnlightened

Asked: June 8, 2026In: COMMERCE

Can Partners use their own communication tools?

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Yes.

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ajayEnlightened

Asked: June 8, 2026In: COMMERCE

What should merchants discuss after initial contact?

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Scope, timelines, deliverables, and pricing.

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ajayEnlightened

Asked: June 8, 2026In: COMMERCE

Does Shopify guarantee Partner work quality?

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No, merchants should evaluate Partners independently.