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ajay
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ajayEnlightened
Asked: May 23, 20262026-05-23T13:11:45+05:30 2026-05-23T13:11:45+05:30In: COMMERCE

What are chargebacks?

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Chargebacks occur when customers dispute transactions with their bank.

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  1. Pramendra Yadav
    Pramendra Yadav Enlightened Founder @ NOIR & BLANCO
    2026-08-20T12:38:09+05:30Added an answer on August 20, 2026 at 12:38 pm

    Chargebacks occur when a customer disputes a card payment with their bank or card issuer, rather than resolving the issue directly with the merchant.

    A chargeback may happen because of reasons such as:

    • Unauthorized or fraudulent transactions
    • Products not received
    • Products that differ significantly from what was described
    • Duplicate or incorrect charges

    The payment provider may reverse the disputed amount from the merchant while the dispute is investigated. Merchants can typically submit evidence to support their case.

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