What is an AI chatbot?

An AI chatbot is a software application that uses artificial intelligence to communicate with people through text or voice. It can understand user questions, process the information, and generate relevant responses using technologies such as natural language processing and generative AI.

AI chatbots can be used to:

• Answer frequently asked questions.
• Provide product or service information.
• Assist with customer support.
• Recommend products or content.
• Collect and qualify leads.
• Help users navigate websites or applications.
• Schedule appointments or perform other tasks when connected to business systems.
• Transfer complex conversations to human agents.

AI chatbots can provide fast, automated support at scale, but their responses should be monitored to ensure accuracy, appropriate handling of customer data, and reliable escalation when human assistance is needed.